Privacy Policy

Last updated: 02 July 2025

Applies to: www.coachportalhub.com and any related sub-domains (collectively, “Coach Portal Hub”, “we”, “our”, “us”).

1 – Introduction

Coach Portal Hub is an online platform that connects coaches with clients. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in line with:

• Kuwait Data Privacy Protection Regulation No. 26/2024 (CITRA)

• EU General Data Protection Regulation (“GDPR”) where applicable

• Other relevant laws.

2 – Information We Collect

CategoryExamplesSource

Information you provide

Account data, profile details, service listings, messages, files you upload

Direct

Automatic data

IP address, device type, browser, referral URL, session cookies, analytics events

Cookies / logs

Third-party data

Payment confirmation, social-login profile info

Partners / processors

3 – Why We Use Your Information

Deliver and maintain the platform and services

Create and manage user accounts

Process payments and invoices (if applicable)

Communicate with you (support, updates, marketing with consent)

Improve, test and enhance features

Detect, prevent and investigate fraud or security incidents

Comply with legal obligations or court orders.

4 – Legal Bases

Basis (CITRA 26/2024 / GDPR Art.)When used

Contract (Art. 6 b)

To provide the services you request

Legitimate interest (Art. 6 f)

Platform security, analytics, fraud prevention

Consent (Art. 6 a)

Email marketing, optional cookies

Legal obligation (Art. 6 c)

Accounting, regulatory requests

5 – Cookies & Similar Tech

We use essential cookies for sign-in and security, and optional analytics/marketing cookies with your prior consent. You can modify preferences via our Cookie Settings page or your browser.

6 – Sharing & Disclosure

We share data only with:

• Trusted processors (hosting, analytics, payment gateways) under written DPA s

• Legal authorities if required by law

• Another entity in case of merger, acquisition or asset sale (with notice).

7 – International Transfers

Where data leaves Kuwait or the EEA, we rely on Standard Contractual Clauses or equivalent safeguards.

8 – Retention

We keep personal data only as long as necessary for the purposes above, then erase or anonymise it.

9 – Security

We implement technical and organisational measures (TLS 1.3, server hardening, access controls, encryption at rest).

10 – Your Rights

You may request to access, rectify, erase, port, restrict or object to processing of your data, or withdraw consent at any time. Contact us at privacy@coachportalhub.com. You also have the right to lodge a complaint with CITRA or your local authority.

11 – Children

The service is not directed to children under 13 (or higher age where applicable). We do not knowingly process such data.

12 – Changes

We will post any material changes on this page and notify you by email or banner before they take effect.

13 – Contact

Coach Portal Hub – Techs Gate General Trading Co.

P.O. Box , Kuwait City, Kuwait.

Email: privacy@coachportalhub.com • Tel: +965--____.